Privacy Policy
We value your trust when booking premium vacations in Mahabaleshwar and Panchgani. Here is how we protect, handle, and secure your data.
Last Updated
July 2026 · Effective
1. Introduction & Commitment to Privacy
Welcome to Mahabaleshwar Stay ("Mahastays"). Whether you are a traveler looking for serene heritage villas, luxury bungalows, or forest homestays, or a dedicated property host listing your stay, protecting your private data is our highest operational priority. This Privacy Policy describes the types of personal data we collect, how we utilize it to enhance your hospitality experiences, and the enterprise-grade protocols we implement to safeguard it.
2. Information We Collect
To provide a seamless reservation system and curated adventure itineraries, we may collect the following information when you register an account, browse listings, or confirm a booking:
Account & Identity Data
Full name, mobile contact number (including WhatsApp contact for check-in coordination), verified email address, and account login credentials.
Booking & Stay Metadata
Property reservation dates, guest group sizing, special hospitality requests, check-in timestamps, and activity activity registrations.
Financial Transaction Records
Payment confirmation receipt numbers processed via verified payment partners (such as Razorpay). We never directly store credit card numbers on our servers.
Property Host Information
For property hosts: verified physical stay addresses in Mahabaleshwar/Panchgani, high-resolution media uploads, amenity verification certificates, and payout details.
3. How We Utilize Your Information
All personal information collected across the Mahastays platform is processed strictly to facilitate and optimize your travel experience:
- Confirming room reservations and transmitting immediate digital vouchers and receipts.
- Enabling direct check-in coordination between verified guests and authentic Mahabaleshwar property hosts.
- Dispatching essential pre-arrival tips, weather advisories, and directions to properties via Email or WhatsApp.
- Maintaining authentic customer feedback by ensuring only verified past guests can submit star ratings and reviews.
- Protecting our marketplace against fraud, unauthorized host account behaviors, or fake reservation attempts.
4. Data Protection, Security & Sharing Policy
We operate under strict confidentiality standards and do not trade, sell, or monetize user databases to external marketing aggregators or advertising networks.
Host Sharing: When you successfully book a property or activity, we share necessary check-in details (your name and contact phone number) strictly with the host or adventure organizer responsible for delivering your booked stay.
Legal Compliance: We reserve the right to disclose personal identity records only when mandated by state laws, municipal tourism guidelines in Maharashtra, or lawful judicial subpoenas.
5. Your User Rights & Data Governance
You retain total control over your digital identity on Mahastays. You have the right to request access to your personal information, update incorrect account metadata via your profile dashboard, or request full account deletion and anonymization of past stay logs by contacting our privacy team.
Have Questions About Our Privacy Protocols?
Our official Mahabaleshwar support desk and data privacy officer are available 7 days a week to address any concerns or data modification requests.
Official Support
+91 94054 19021
Email Inquiries
Bookingmahastays@gmail.com
Head Office
MG Road, Market, Mahabaleshwar